Terms of Service

This is a general terms template and should be reviewed by qualified legal counsel before it is relied upon.

Last updated: July 7, 2026 (version 2026-07-07)

Agreement to these Terms

These Terms of Service ("Terms") are a legal agreement between you and Anorph Oy (Finnish Business ID 3602595-5), a limited company with its registered office at Kurkikuja 14, 53650 Lappeenranta, Finland ("Ithura", "we", "us", or "our"), governing your access to and use of the Ithura project management platform (the "Service").

By creating an account, clicking to accept these Terms, or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you are entering into these Terms on behalf of a company or other organisation, you represent that you have authority to bind that organisation, and "you" refers to that organisation. If you do not agree, do not use the Service.

The Service

Ithura helps teams plan work, run sprints, track issues, write documents, and manage projects. We may add, change, or remove features over time. We aim to give reasonable notice of material changes that reduce core functionality.

Accounts and eligibility

You must provide accurate account information and keep it up to date. You are responsible for activity under your account and for keeping your credentials secure. You must be at least 16 years old, or the age of digital consent in your country, to use the Service.

A workspace is administered by its workspace admins, who control membership, roles, and settings. Guests and members can access only what their role permits.

Acceptable use

You agree not to: use the Service to break the law; upload content you have no right to share; attempt to gain unauthorised access to the Service or other users' data; probe, scan, or test the vulnerability of the Service without our written permission; interfere with or disrupt the Service; or use the Service to send spam or malware. We may suspend accounts that violate this section.

Plans, billing, and subscriptions

The Service is offered on paid plans (currently Starter, Pro, and Enterprise). The plan, price, currency, and billing period shown at checkout apply to your subscription. Prices are per seat, where a seat is an active workspace member, and are billed in advance for each billing period through our payment processor, Stripe.

Subscriptions renew automatically at the end of each billing period at the then-current price for your plan, using your payment method on file, until you cancel. By subscribing you authorise these recurring charges.

Adding members increases the number of seats and the amount billed. Seat changes are reconciled with your subscription and may be prorated for the remainder of the current billing period. Prices are exclusive of taxes unless stated otherwise; you are responsible for any applicable taxes.

Free trial

New workspaces may start with a time-limited free trial (currently 14 days), with no payment method required. During the trial you can use paid features. When the trial ends, you must choose a paid plan to continue editing. If you do not subscribe, the workspace becomes read-only as described in "Data retention and deletion" below.

Cancellation and refunds

You can cancel your subscription at any time from your workspace billing settings, which opens our payment processor's secure portal. When you cancel, your subscription remains active until the end of the billing period you have already paid for, and it does not renew after that.

Payments are non-refundable. We do not provide refunds or credits for partial billing periods, unused time, or seats, except where a refund is required by applicable law. Cancelling stops future charges but does not refund the current period.

Failed payments and suspension

If a renewal payment fails, we keep your workspace fully usable during a grace period (currently 14 days) while our payment processor retries the charge, and we show a payment-failed notice. If payment still has not succeeded when the grace period ends, the workspace becomes read-only as described below until the balance is paid.

Data retention and deletion

When a subscription is cancelled, a trial lapses without a subscription, or a payment remains unpaid after the grace period, the affected workspace becomes read-only: members can still sign in, view, and export their data, but cannot create or edit content.

We retain a read-only workspace's data for a retention period (currently 90 days) so you can reactivate the subscription or export your data. After the retention period ends, the workspace and its content are permanently deleted and cannot be recovered. You can export your data at any time before deletion from the Service. Account-level data export and deletion are also available in your profile settings.

Your content and intellectual property

You and your organisation own the content you create in the Service ("Your Content"). You grant us a limited licence to host, store, process, transmit, back up, and display Your Content solely to operate and improve the Service and to provide it to you. We claim no ownership of Your Content.

The Service itself, including its software, design, and trademarks, is owned by Anorph Oy and its licensors. These Terms do not grant you any right in our intellectual property except the limited right to use the Service.

Third-party services

The Service integrates with third-party services (for example identity providers, source-control and chat tools, cloud storage, and our payment processor). Your use of those services is governed by their own terms and privacy policies, and we are not responsible for them.

Confidentiality and security

We apply reasonable technical and organisational measures to protect the Service, including single sign-on, audit logging, and access controls on paid plans. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for configuring access, roles, and security settings appropriately for your organisation.

Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

Limitation of liability

To the maximum extent permitted by law, Anorph Oy will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill. Our total liability for any claim arising out of or relating to the Service or these Terms will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.

Indemnification

You agree to indemnify and hold harmless Anorph Oy from claims, damages, and expenses arising out of your content, your use of the Service in breach of these Terms, or your violation of any law or third-party right.

Suspension and termination

We may suspend or terminate your access if you materially breach these Terms, if required by law, or to protect the Service or other users. You may stop using the Service and delete your account at any time. Sections that by their nature should survive termination (including payment obligations, intellectual property, disclaimers, limitation of liability, and indemnification) will survive.

Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will give reasonable notice, for example by email or an in-product notice, before they take effect. Your continued use of the Service after changes take effect means you accept the updated Terms.

Governing law

These Terms are governed by the laws of Finland, without regard to its conflict-of-laws rules. The courts of Finland have jurisdiction over any dispute, subject to any mandatory consumer-protection rights you have in your country of residence.

Contact

Questions about these Terms can be sent to legal@ithura.com. For privacy questions, see our Privacy Policy or contact privacy@ithura.com.